Data protection information

(Information pursuant to Article 13 GDPR)

1. Controller

The office responsible for data protection for the website that can be reached at (the “website”) is ASERVO Software GmbH, Konrad-Zuse-Platz 8, 81829 Munich (“ASERVO”).


2. Log files of the web browser

When the website is accessed, the web browser automatically transfers the following data to the web server of ASERVO due to technical reasons. The data covers:

- Date of access

- Time of access

- URL of the referring website

- File that was accessed

- Amount of data transferred

- Browser type and version

- Operating system

- IP address (shortened).

This data is logged by the web server and stored separately from other data that is collected while the website is being used. The complete IP address is not recorded for reasons of data protection.


3. Newsletter subscriptions

ASERVO offers a newsletter service on its website. ASERVO uses a double-opt-in procedure for this purpose. Once an email address has been submitted, ASERVO sends a link to this email address, which the user may use to confirm the subscription. If the subscription is not confirmed, then the email address is automatically deleted. Following confirmation, ASERVO stores the submitted email address and the voluntary information provided by the user (if applicable) until the user unsubscribes from the newsletter. This information is stored solely for the purpose of sending the newsletter. The legal basis for this is Art. 6 (1) (a) GDPR.
The only mandatory information required to sign up to the newsletter is the user’s email address. Submission of the user’s form of address, first name and last name is voluntary. Users may revoke their consent to receiving the newsletter at any time with prospective effect by clickin on the link contained in each newsletter.


4. Contact form

The website includes a contact form that can be filled in, which allows ASERVO to establish contact with interested parties regarding queries or offers. ASERVO uses the submitted data solely to respond to the respective enquiry. The legal basis for this is Art. 6 (1) (a) GDPR.
The following information is mandatory:

- Name

- Email address

In addition, users may submit the following voluntary information:

- Phone number

- Company

- Free-text field to include a message

- Free-text field to specify availability by telephone.


5. Pseudonymised user profiles for website visits

5.1 For the purpose of advertising, market research and providing a newsletter that meets the needs of readers, ASERVO records usage data about the website visit as well as the utilisation of links in the newsletter using a pseudonym with the help of cookies and/or JavaScript (with the web analysis tool Google Analytics). A random number and/or character sequence is chosen as a pseudonym when the cookie is set for the first time.
Cookies are small text files which are stored on the user’s hard drive and allocated to the browser used by the user and through which the agency which sets the cookie (in this case ASERVO) is provided with particular pieces of information. Cookies cannot execute applications or transfer viruses to the user’s computer. Their purpose is to make the online service generally more user-friendly and effective.

This website uses the following types of cookies, the scope and functioning of which are explained below:
Transient cookies are automatically deleted when users close their browser. This includes session cookies, in particular. These store a so-called session ID, through which several requests by the user’s browser may be allocated to a single session. This allows the user’s computer to be recognised when the user revisits the website. Session cookies are deleted when users log out or close the browser.
Persistent cookies are deleted automatically after a pre-set period, which may differ depending on the type of cookie. Users may at any time delete cookies in their browser’s security settings.
Users may configure their browser settings according to their preferences and decline, for example, the acceptance of third-party cookies or all cookies. However, please note that in this case there is a possibility that not all functions of the website will function correctly.ASERVO creates user profiles from the collected usage data. These user profiles are created in pseudonymised form and not combined with other information provided by the user, such as the log data of the web browser (see Section 2 above). The legal basis for this is Article 6 (1) (a) GDPR and/or Article 6 (1) (f) GDPR.

Please see Section 5.2 for the user’s right to object to the creation of a pseudonymised user profile.


5.1.1 Google Analytics

For the collection of data for the purpose of creating pseudonymised user profiles pursuant to Section 5.1, ASERVO uses the services of Google (Google, Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, USA; ASERVO transfers the user’s IP address and pseudonymised usage data to Google to the following extent. This website uses Google Analytics, a web analysis service offered by Google Inc. (“Google”). Google Analytics uses cookies, which are text files stored on users’ computers that enable analysis of the way users use the site.
The information generated by the cookie regarding the use of this website by the users is generally transmitted to and stored on a Google server in the USA. IP anonymisation is activated on this website, so that users' IP addresses are shortened by Google within the member states of the European Union and other states participating in the Agreement on the European Economic Area prior to transmission. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website in order to analyse users’ use of the website, compile reports on website activity, and provide further services related to website and internet use to the website operator. The IP address transmitted within the context of Google Analytics by your browser will not be combined with other data by Google.

Option to object (opt-out)

You can block the cookies by adjusting your browser settings accordingly. However, you should be aware that this may prevent you from being able to use all functions of this website to the full extent. Users may also prevent the data generated by the cookie and relating to their use of the website (incl. their IP address) from being transferred to Google, as well as the processing of the data by Google, by downloading and installing the browser plug-in available under the following link. The current link is:

Especially for mobile browsers, users have the option to prevent the collection of the data created by the cookie and related to users’ website usage (including the user's IP address), and the processing of these data by Google, by clicking on this link, which will set an opt-out cookie. More information on the terms of use and privacy at Google are available at and

Please note that on this website Google Analytics has been extended with the code “_AnonymizeIP();” to guarantee anonymised collection of IP addresses (“IP masking”).

5.2 Users’ right to object

The user is entitled to object to the creation of such pseudonymous user profiles. Users may deactivate the saving of cookies in their browser, limit cookies to particular websites, or configure the browser to ensure that the user is notified when a cookie is sent. Users may also delete cookies from their computer's hard drive at any time.

Objections may also be addressed to


6. User rights

Users have the following rights in their relationship with ASERVO with regard to the personal data concerning

their person:

- Right to information,

- Right to correction or erasure,

- Right to limit processing,

- Right to object to processing,

- Right to data portability.

Corresponding requests may be sent to the contact details specified in Section 9 at any time. Users also have the right to complain to a data protection supervisory authority about the processing of their personal data by ASERVO.


7. Storage and erasure

The users’ personal data are deleted once storage is no longer required; if there is a statutory duty to retain the data, processing will be limited.


8. Forwarding of data to third parties

Other than in the cases specified in this privacy statement, the users’ personal data are not forwarded to third parties, unless ASERVO is under a legal obligation (e.g. request by an investigating public authority) or entitled to do so, or the user has expressly consented to the disclosure to third parties.


9. Contact details of ASERVO and of the Data Protection Officer at ASERVO

9.1 Contact details of the Responsible

Responsible in terms of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

ASERVO Software GmbH

Konrad-Zuse-Platz 8

81829 Munich // Germany

Telephone: +49 89 7167182-40

Fax: +49 89 7167182-55



If you have any questions regarding data protection, please contact our Data Protection Officer at


9.2 Details of the Data Protection Officer at ASERVO

The data protection officer of the responsible is:


DataCo GmbH

Dachauer Str. 63

80335 Munich // Germany

Telephone: +49 89 740045840




Last revised: July 2018